Professional Listing

Every platform has its own different characteristics and targets a different customer segment so a well-created listing can make all the difference in getting those reservations. Some platforms focus on an older market, others to guests with families whilst platforms like AirBnB focuses more on people that want to experience the area that they are visiting.

What you can expect from us is a catchy title that will resonate upon the different clientele of each online platform and grasp the attention of your potential guest. Along with the title, we will choose the best photos that represent different elements of your property. A combination of the right photos and title will lure in the guest and ensure that will make them click to check what the property has to offer.

On the main listing page, we will display the right quantity of the best photos taken by our professional photographer, something vital as 90% of the guests check only the photos. All these will be accompanied with a professional description that will list all the amenities that your property has to offer and provide other important information to the guest like activities and places of interest in the area. Everything begins with the listing so a professional interest guarantees to spark more interest for your property.

A picture is worth a thousand words

As the title and the common saying says, a picture can deliver the most accurate description of your property to our potential guests. That is why 90% of the guests do not go past the photos. Properties with professional photos generate 40% more revenue, book 24% more reservations and achieve 26% higher nightly rates based on a research conducted by AirBnB.

With these statistics in mind, it would be wise to display the best photos possible as this is to our benefit as well. But photos can be tricky as misleading photos that hide important elements of the property, angles that make the space look bigger or use too much filtering to hide possible deterioration of the space can create expectations that cannot be met from the property and thus lead to unsatisfied guests and bad reviews.

With these in mind, we bring our professional photographer to the property. We spent a significant amount of the day preparing the property for its photo shooting. We produce high quality photos that will set the expectations just right and pinpoint all the important elements and amenities of your property that will make prospect guests book the property and become your guests.

Guest Communication

Another important aspect that will play a significant role in receiving as many reservations as possible is communication with potential guests.  While guests are on search mode, they will send messages to different hosts assess the prospects of staying at their property. So, at that moment you are competing with other hosts for that guest. When your potential guest first reaches out about renting your property, the method, tone, and urgency in which communicate with them will determine whether they want to book with you or not.

But that is not just it, platforms look for solutions to provide to their guests the best possible experience. They have created algorithms that reward hosts who score well on a few variables and the response rate to messages   is one of the most important. The higher a property’s response rate is the higher it will appear on search results translating in better promotion for the property.

Communication is not only important for getting more guests to book your property, it also creates a better experience for them once they decide to book with you. Hosts should provide to their guest important information for transportation and be prepared to ask any question that their guests will be enquiring for, thus satisfying them and guaranteeing better reviews.

Only the best guests

With STAY, your vacation rental is in good hands. We thoroughly screen potential guests to ensure only the most reputable guests will be staying in your home. Platforms like AirBnB give hosts the opportunity to screen who gets into their property so that only responsible guests will be staying in your property and reducing the possibilities of damage.

There are a few tricks of the trade about screening and the criteria that every potential guest should fulfil. AirBnB is a community and every guest that spends the time to fill their profile information and add a photo are considered as people that take this process more seriously. The reviews that they have received from their previous hosts but also the reviews that they have left as guests show what kind of guest they will likely be.

There are also a few red flags that we attention when communicating with those guests. For example, a guest that tries to communicate with us outside the platform it’s a first initial sign. Platforms try to provide a rewarding environment that allows good and trustworthy users to thrive and standout, if a guest is trying to avoid that maybe there is a reason that is not positive. Another important hint, during the communication process is that guests respond to all messages or questions and the type of information that they provide. If they appear shady and dodgy and their responses are odd or inconsistent, they sound like people we wouldn’t want to host in your property.

Highest occupancy at the highest rates

Every day that passes by and a property is not accommodating any guests it equals to lost revenues as there is nothing possible that anyone can do to get that lost capacity back. For that reason, achieving the maximum possible occupancy rates at the right price is one of the most important feats that anyone should accomplish in order to generated as much revenue possible.

Setting the right price at the right time is one of the key actions that will increase a property’s profitability by achieving the highest occupancy for the highest rates possible. A good knowledge of the market and competition is required along with a deep understanding of the high fluctuations in demand that are the outcome of high seasonality in the Cypriot tourism sector

STAY employs advanced yield management strategies and dynamic pricing techniques that will increase the revenues generated by our property owners. Our never-ending market research generates the data required by our team of pricing experts that evaluate the market supply and demand to set the rates that will achieve our property owners the highest revenue possible.

Mint condition maintained

Continuous maintenance of your investment property is very important and if the owner or property manager neglects this task it could turn its management into a nightmare. Proper maintenance can help you save time and money as unexpected events will be avoided. When a property management company takes care of the maintenance the owners see the value of their asset increase and at the end of the contract, they receive their property back in mint condition.

The property should also meet the expectations that are set by the photos in the property’s listings. If the photo shooting of a property was done 3 years ago and those same photos are used in the property’s listing, we do not want our guests to find a deteriorated place with damaged furniture and moisture signs on the walls. This is also important as it all about managing our guests expectations.

It is very important that guests spent their holidays in a fully functional property. Every amenity in the property should be working as intended in order to avoid any emergencies that will result in the guests not receiving the experience that they were expecting. We want as property managers our guests to receive the best experience possible something that will result in the 5 star reviews that we are aiming for.

Promotion on many channels

By promoting your property in a variety of online platforms, we manage to reach a vast audience of prospect guests. The amount of people that uses the internet and completes their purchases online is increasing year by year. We work primarily through these online channels as they allow us to tap to the full potential of your property. Platforms like Booking.com, AirBnB and Expedia spend millions of Euros per year on advertising campaigns to attract guests on their platforms and as property managers we understand that it is in our benefit to operate through these channels.

Professional Housekeeping

STAY employs professional housekeepers with years of experience in hotels and vacation rentals. Our housekeepers will add a touch of home to your property so that your guests will feel welcomed. You should expect an impeccably clean place every time our staff walks through its doors. We provide also clean high quality linen sheet and soft towels that will make every guest feel pampered. Our housekeepers and the quality of linen are a guarantee that your well rested guests will reward you with fabulous reviews

24/7 Concierge Services

A smiling face to welcome them is sometimes all our guests need after a long and tiring trip. We will welcome every guest personally upon their arrival and provide them with important information about places of interest, like restaurants, activities and places to shop in the area of your property. After the check in, we will stay at the guests’ disposal to assist them during the whole duration of their stay.

During the Check out we will be there to assist your guests throughout the process and ensuring that there no damages in your property and that everything is in order. We will check that all doors and windows are locked, we will collect the keys and wish your guests a safe trip back home. Every touchpoint between us and the guest brings us a step closer to ensuring that perfect rating. Expect happy guests, every time.

Premium Amenities

A little pampering of your guests never fails, it goes a long way and always puts a smile on their face. We prepare a welcome pack with products that we know our guests love and find handy, those late check-ins really appreciate it when they do not have to rush to purchase supplies for the next morning. We also provide your guests with premium toiletries by adding a touch of luxury to the standard experience. Expect overwhelmed guests.